Customer support/call center Job 대표 이미지 — NIPPON仕事.com Image from the listing — may not show the actual workplace

Customer support/call centerFull-timeNo.1004699

Customer support/call center · Full-time

Tokyo Shinjuku-ku · Company name and street address are not public

4,060,000 yen~/year

Hours

9:00~18:00 etc.

Employment

Full-time

Japanese

Business

Visas you can apply with

Working holidayPermanent/long-term resident, spouse of JapaneseWork visa(if the job type matches)StudentTechnical intern, Specified skilled

The listing does not state visa conditions, so this is the general rule for the employment type (Full-time). Accepted visas differ by company — please confirm when applying.

Hired directly — joining review·3-month reviews, each 5,000 yen (up to 2 times)up to 10,000 yen

★ On NIPPON仕事, only new sign-ups qualify — not available if you have registered before

You must sign up with this button · signing up directly on NIPPON仕事 does not count · any job counts afterwards (by its employment type) · cannot be combined with NIPPON仕事 friend referrals · after your hire is confirmed

Cashback: after you join, apply via [email protected] · paid in KRW to a Korean bank account (rate on the payment day) · SALLAE confirms your hire

How to apply

1Press Apply to see a guide to the sign-up form — then NIPPON仕事.com free sign-up(first time only)

2Fill in the form and press 「上記内容で応募する」at the bottom — sign up is complete

3In the same window, “Open the original listing and apply” → original listing (no. 1004699): press 「WEB応募」 → 「上記求人に応募する」

They usually email you the same or next business day (weekends/holidays: next business day) · replies are in Japanese

How good is this pay?

Minimum wageTokyo hourly 1,280 yen · Monthly/annual pay — not compared because hours are unknown

Tokyo annual-pay jobs 225 jobs, rank from top: 123

3,000,000 yenmiddle 4,500,000 yen8,000,000 yen

this job 4,060,000 yen · dark band = middle half

SALLAE-collected NIPPON仕事.com listings · same pay unit · listed minimum · top and bottom 5% grouped at the bar ends · minimum wage: Ministry of Health, Labour and Welfare 「地域別最低賃金の全国一覧」

Key points for foreign applicants

Languages usedEnglish

Must haveEnglish — listed in the requirements

Work visaNot stated — ask the company when you apply

JapaneseBusiness — check the requirements

EmploymentFull-time

Pay

Annual4,060,000 yen~

BonusYes (twice a year (July, December))

Overtime/allowancesYes (about 20 hours a month). Overtime pay is paid in 1-minute units.

Work

Job typeCustomer support/call center

DutiesAs a supervisor, you will be entrusted with operational management of work outsourced by clients (customer support, monitoring, etc.). ◇ Building operations (creating manuals, designing flows, adjusting standards) When you first join, you will do the work yourself to deepen your understanding, and once you are used to it, we expect to ask you to handle this. Manuals are mostly created by adapting those from similar projects. ◇Managing productivity/quality according to work manuals and operational flows ◇Team management (managing attendance, handling work escalations, etc.) ◇Profit management (eventually, we will ask you to manage the profit of all the work you are in charge of.) ◇Client handling (various reports, escalations, etc.) [Appeal of the position] ・You can be involved in services you use every day on the internet. ・By gaining experience you can build up knowledge of the IT industry, and also gain experience in organizational management. ・You can gain a management perspective not only on managing people but also on managing numbers. [Flow after joining and support system] ・First, you will deepen your understanding of the rules in the center and experience the same work as operators to understand the work. ・Through this, you will understand what the supervisors you work with do. ・Once you have a certain understanding of the work (about 2~3 months), you will take on the supervisor role together with a senior employee and experience the actual work. [Work location] Shinjuku-ku, Tokyo [Access] Tokyo Metro Marunouchi Line "Nishi-Shinjuku Station" 3-minute walk Toei Oedo Line "Tochomae Station" 6-minute walk JR Yamanote Line "Shinjuku Station" 12-minute walk ■Work location may change ■Scope of change: locations designated by other companies

Hours9:00~18:00 (8 hours of actual work, 60-minute break) ※You may work a 10:00~19:00 pattern

Days off・Days off per year: 126 days ・Two days off every week (Saturdays and Sundays), national holidays ・Summer vacation (3 days) ・New Year holidays (12/31–1/3) ・Leave for weddings and funerals ・Birthday leave ・Maternity leave, childcare leave ・Annual paid leave

BenefitsTraining system Childcare leave Health checkups

ProbationNone

RaisesYes (once a year (October))

SelectionApply online ⇒ Document screening ⇒ Interview ⇒ Job offer

InterviewYes (in person / online)

Message from recruiterYou will work as a supervisor at a leading company in the internet security industry. We will entrust you with managing the operation of work outsourced by clients (customer support, monitoring, etc.). We look forward to applications from those with English skills sufficient to communicate at work without problems (Japanese-English bilingual) and those with experience in leader/management work (managing people, numbers, schedules and progress, quality, etc.).

Requirements

Required[Required] ◇ English skills that allow you to communicate in business without problems (Japanese-English bilingual) In addition to the above, experience in leader / management work (managing people / numbers / process and progress / quality, etc.) in one of the following For example... People: training and developing new staff, shift management, attendance management, etc. Things: creating and improving business flows and manuals for efficiency, etc. Money: experience working on sales targets as a team and coming up with ideas ◇ Mobile phone shop Management experience as store manager, deputy store manager or leader, such as customer service, sales management, and staff guidance and development ◇ IT industry ・Customer support, customer success, help desk Management experience as team leader or manager, such as customer service quality control, operational efficiency, and developing members ◇ Sales Management experience as leader or manager of a sales team, such as planning and executing strategies to achieve targets, and managing and guiding members' progress ◇ BPO industry Management experience as project leader or team leader, such as business process management, quality control, and work guidance and progress management of members ◇ Call center Management experience as supervisor or team leader, such as quality control of operators' responses, guidance toward achieving targets, and operational improvement ◇ Online education / training industry Management experience as instructor or trainer, such as planning and running training programs, managing and evaluating participants' progress, and guiding other instructors ◇ Hotel / travel industry Management experience as leader or manager of the front desk, reservations or a department, such as running a team to improve customer satisfaction, operational efficiency, and staff guidance ◇ Retail / service industry (convenience stores, supermarkets, drugstores, apparel, etc.) Management experience as store manager or deputy store manager, such as sales and inventory management, staff hiring, development and shift management, and overall store operations

Preferred・Those who take initiative and see things positively ・Those who can respond flexibly according to the situation ・Those with a broad perspective who seek new information ・Those who can demonstrate a variety of abilities

Highlights

Commute paidNear stationLittle overtimeTraining

Translated from the company’s listing — any praise is the company’s own words.

Location

AccessMinato-ku, Tokyo

The listing only states Shinjuku-ku — the exact place is shared when you apply.

Open in Google Maps ↗

Shinjuku-ku: more jobs

Accounting/HR/admin · Full-timeAnnual 3,500,000 yen~Tokyo Shinjuku-kuOffice work · Dispatch1,650 yenTokyo Shinjuku-ku Design · Dispatch1,600 yenTokyo Shinjuku-ku IT Engineer · Full-timeAnnual 6,000,000 yen~Tokyo Shinjuku-ku

Goodman Service NIPPON仕事.com Job No.1004699 Original read by SALLAE on 2026-10-09 and translated (numbers checked against the original) · the company name and address are not public · confirm final terms with Goodman Service when you apply · Original listing ↗

Customer support/call center · Full-time4,060,000 yen~/year